Terms & Conditions

​Applicable To:

 

Pre-Purchase Property Evaluation, Online Consulting, Regenerative Farm Design (online packages), and Online Mentoring sessions offered via docspice.life.

 

1. Payment Terms

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All online services require full payment upfront to secure your booking and commence work.

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• Work (including site analysis, design, or mentoring preparation) will not begin until payment is received in full.

• Once payment is received, your project or session is locked into the schedule.

 

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2. Scope of Online Services

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Depending on the service selected, your payment covers:

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• Property data review and high-resolution aerial / GIS mapping

• Desktop analysis of topography, climate, water flow and catchment

• Design documentation or consultation notes

• One-on-one mentoring session time and preparation

 

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3. Cancellation & Refund Policy

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Because online services involve immediate allocation of specialist time and the creation of bespoke digital work:

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• Cancellation before work begins:
  If you cancel in writing within 7 days of payment and before any analysis, mapping, or preparation has commenced, you will receive a full refund less a $150 AUD non-refundable administrative fee.

• Cancellation after work has commenced:
  Once site analysis, mapping, desktop assessment, design work, or mentoring preparation has begun, the fee is non-refundable. This reflects the genuine costs of reserved time, specialist input, and intellectual property already created.

• Client delay:
  If the required property information or inputs are not provided within 60 days of payment (despite reasonable requests), the project or session may be closed and fees retained.

 

 

4. Statutory Rights

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Nothing in this policy excludes or limits your rights under the Australian Consumer Law (or other applicable consumer laws) that cannot be excluded.